Seamless Workforce Management Services, Smart and Friendly Team
December 13, 2019

Seamless Workforce Management Services, Smart and Friendly Team

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paypro Workforce Management

Paypro is being used across the entire organization as our Workforce Management solution on top of our payroll system. Previously, we had to manually manage all of this information across the entire team, and even as a small team we found it to be incredibly difficult to keep up with everything. Paypro came in and provided a high-level of service, taking a lot of the guesswork out of the equation, and walked us through everything in layman's terms. Since then, it has been much smoother and we have an efficient process to follow.
  • Service - hands down, their team makes a massive difference across the board.
  • Benefits management. With Paypro, this is one less thing to worry about for us, and our team benefits greatly as it helps us attract/retain talent.
  • I think overall it took me a bit of time to full understand their breadth of their solution, so simplifying parts of the implementation process (but, it's tough, since they do quite a bit)
  • ROI is heard to measure for this, but I can say it saved us a lot of time and headaches
  • In addition, Paypro is something our employees directly and indirectly benefit from, which I know helps retention
Anytime we have any kind of question, urgent or not, they are there to help. Their customer service is a huge, huge part of why we've had so much success with Paypro.
We looked at a number of solutions. To us, Paypro simply had everything we needed at a fair price, and they've been easy to deal with from the sale, implementation and customer service.
I think it fits well for both small businesses and mid-sized companies from what I can tell. However, it appears they have a healthy mix of clients regardless of size.