Review and revamping Compensation with this amazing tool!
March 09, 2018
Review and revamping Compensation with this amazing tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PayScale Insight
We're using PayScale company wide to benchmark, grade, and review market comparators in similar roles across the organization. We have PayScale and Mercer data cuts and we've had very good success finding matches for the majority of our roles to date. The ability to bring the grading process in-house has been a great cost saving opportunity for us as we work towards compensation calibration and pay for performance. We're able to build our compensation strategy on a solid foundation that was not possible before due to the cost of outsourcing the market comparison function.
- Their customer service is fantastic. I absolutely adore my Relationship Success Manager, I still have a great relationship with the Account Executive that brought us on board.
- The tool has some hiccups but overall, of the three tools I demo'ed, it is the most user friendly. PayScale is transparent about the issues they are experiencing and what is on the horizon for improvements of the tool. We all expect some things to go a little wrong or not be the as user friendly as WE THINK it should be, and I appreciate that PayScale acknowledges that and is transparent about what's in the works for improvements along the way.
- I like the ability to customize pay structures, create favorites, and create new jobs on the fly. I've really enjoyed working in the tool and I'm excited to get our data cleaned up so that we can use all PayScale reporting and dashboards have to offer.
- The data export is a little wonky and I tend to have regular issues with it. I report them each time and I get honest, timely answers. I am able to snip straight from the tool, but I think it would be more efficient for me and external users of the information if I were able to consistently export through the tool a great output.
- I wish we could set up a regular file feed and wouldn't have to do manual uploads.
- Since implementing PayScale we've been able to do full department reviews of job descriptions, job grading, and job creation without incurring a large out of pocket expense with a comp consultant doing the job grading for us.
- We have had a growing list of "hot jobs" that leaders have asked us to review for pay inequities and market alignment. We've been able to make the necessary changes within our organization to keep us aligned with the market, or prove that we are aligned and that we do not need to incur additional salary expense for roles that are already right on price.
- Salary.com and Payfactors
First of all, PayScale was by far the easiest tool to navigate and provided us with appropriate data. We had been working with Mercer for all of our compensation studies so the partnership with Mercer was attractive to us as well. I felt like I didn't get the best customer service with the other two products when we were in the decision stage. There was some pressure tactics that I didn't appreciate, and some unprofessionalism that seemed like red flags to me when discussing entering into a long-term contract. Not only was PayScale the best user interface for us, but they had our best interests in mind and were very professional to work with.