Why Pega Platform
August 21, 2018
Why Pega Platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pega Platform
We use Pega Platform in our Healthcare department, and we are working on making use of Pega across the organization. We use Pega Platform for addressing customer orders, to make a new order, or to manage/cancel/modify their orders through Pega Platform. We also use Pega's Customer Service application for dealing with patients.
- Pega is a codeless application which helps us spend less time in development and more time focusing on business
- CPM framework: They should improve it by making it more simple
- I'm from the IT department and really not sure on ROI
We used Salesforce.com and Orcle CRM. Later, after creating a couple of mock applications, we found Pega was best suited to our customer business process.