Item: Pega Platform
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use the Pega Platform for its Robotic Process Automation functionality. We've been using it since early 2015 and have found great value in the robotic process automation platform. We have used both the fully automated robotic process automation "Bots" as well as the robotic "desktop" automation bots that work along side a human for completing their tasks. We use the RPA solutions primarily within our customer service department at this time.

Pros and Cons

Great flexibility in creating a UI for Robotic Desktop Automation solutions.
Web services are able to be used in conjunction with the RPA solutions.
Process Recording and automatic code generation is a very nice feature as well.

RPA marketing likes to say that traditional developers are not needed to "code" RPA solutions. This is not true for Pega RPA. A coding background is really needed to work on advanced automations.
The pricing / licensing model for RPA bots does not compete well with some competitors.

Return on Investment

Overall Pega RPA did not meet our ROI objectives

Alternatives Considered

UiPath Enterprise RPA Platform

Pega was who we first chose, but due to the high learning curve and really needing developers who knew CODE, we were forced to look at other solutions like UiPath.

Other Software Used

Salesforce Commerce Cloud, Oracle Siebel CRM, SAP HANA

Likelihood to Recommend

Pega RPA is well suited for situations where you want to design a single UI that will allow agents to work in one place rather than having to manipulate data in many different environments, over and over again. For example, if you have SAP, Siebel and Salesforce, you can create a UI that allows your agent to work within that single UI vs. having to Alt Tab between all three applications.

Pega is a fantastic platform with a lot of upside...

Overall Satisfaction with Pega Platform