Overall Satisfaction with Pendo.io
We have select users across several teams using Pando.io to track usage and set up guides and NPS
- if we ever need to know just what is going on in our products the answer is only a few clicks away because of Pendo.io
- Effective guides
- We are getting more into using guides and NPS surveys, which are easy to set up and use because of Pendo-- this is allowing us to grow more as a company, in my eyes
- some of the new NPS UI is difficult to manage; it can cover sections of a page that need to be edited, making it difficult to do what I need to do.
- would be nice if all aspects of the NPS editor could be moved/minimized
- There is a lot going on in Pendo; this makes it a very powerful tool, but it can be a little overwhelming. Hyper customization can be a blessing and a curse, as our info sessions with Pendo are very useful but it's hard to keep track of everything that is going on if you don't use it all the time. A knowledge base would be useful, or, if there is already one, making it more notable would be great!
- Usage tracking is a wonderful step forward.
- quick and easy implementation of guides is beyond useful.
- opening more lines of communication with customers is always important to do.