Pendo is wonderful, tell your friends
December 22, 2018

Pendo is wonderful, tell your friends

Ethan Roderick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We have select users across several teams using Pando.io to track usage and set up guides and NPS
  • if we ever need to know just what is going on in our products the answer is only a few clicks away because of Pendo.io
  • Effective guides
  • We are getting more into using guides and NPS surveys, which are easy to set up and use because of Pendo-- this is allowing us to grow more as a company, in my eyes
  • some of the new NPS UI is difficult to manage; it can cover sections of a page that need to be edited, making it difficult to do what I need to do.
  • would be nice if all aspects of the NPS editor could be moved/minimized
  • There is a lot going on in Pendo; this makes it a very powerful tool, but it can be a little overwhelming. Hyper customization can be a blessing and a curse, as our info sessions with Pendo are very useful but it's hard to keep track of everything that is going on if you don't use it all the time. A knowledge base would be useful, or, if there is already one, making it more notable would be great!
  • Usage tracking is a wonderful step forward.
  • quick and easy implementation of guides is beyond useful.
  • opening more lines of communication with customers is always important to do.
Pendo's guides are intuitive and easy to use/customize, though there is a lot happening in Pendo that can be hard to keep track of.