TrustRadius
Pendo helps me do my job in ways I didn't know were possible
https://www.trustradius.com/customer-experience-managementPendo.ioUnspecified8.888101
Tamara Bugarski profile photo
December 20, 2018

Pendo helps me do my job in ways I didn't know were possible

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pendo.io

Pendo was a new concept to me when I started my Product Management Associate position at a software company. Being new to the software industry, I didn't realize how valuable it would be to look at the analytics of how customers use your website. Throughout my work term, my main task was to look at various statistics on how our customers interacted with the UI (number of clicks, time on site, etc.) that Pendo tracked, and present my findings. Additionally, we also have a guide centre that varies by page which I was responsible for updating and refining. It truly amazed me that there was a software that existed that could do all of what is helpful to the Product Management Team, along with Customer Success. I can't imagine what my term would have been like without Pendo!
  • Tracks customer interaction in a way that makes it easy to extract and read data
  • Help provide help content to users in a way that is easy to manage
  • Clean and organized UI help save time when searching for specifics in the website
  • A way to label different guide names without the title appearing on the website
  • A way to create a duplicate of a superpage, without having to recreate it from scratch
  • URL doesn't change when looking at different guides in-app
  • Pendo has had a positive ROI on our business objectives since it helped us deliver a more usable software to customers
Pendo was my first experience with a product as such.
Pendo is well suited for scenarios where a company wishes to look at how a customer is using their website to better understand the likes and dislikes of the UI.
Also, it is well suited for easing the on-boarding experience for customers with the aid of help guides that can be created and managed through Pendo.