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Pendo Review
December 28, 2018

Pendo Review

Wesley Ange | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo.io across our company to help understand our users better, communicate important messages, and troubleshoot issues that are reported to support. Information from Pendo.io is also used in our customer health score
  • Targeting messages and experiences to a particular user set, such as an embedded video
  • Providing historical information on users and accounts
  • Pulling different pieces of information together for rich reporting
  • Be able to target users that haven't seen a guide in a set amount of time
  • Differentiate the use of visitors across multiple accounts
  • Instead of building tracking functionality we can use Pendo's, which has allowed our engineers to be focused on our products
  • Have been able to add value to our customers by targeting messages and videos making their programs more successful
We didn't find other products like Pendo.io when we looked through them years ago
Pendo.io is great when you are trying to track your customers and site use at a detailed level. The information reported is great and can then be used to target messages or specifics experiences to a group of visitors. For instance, we often embed videos for those users.