Deep visibility into customer behavior
February 15, 2019

Deep visibility into customer behavior

Rusty Atkinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pendo.io

Customer Support and Product Management use Pendo.io. The company NPS survey is delivered using Pendo.io. We are able to get deep visibility into how our customers actually use our platform. We are able to locate under-utilized features and pages.
The NPS tool is simple to implement and has returned 25%+/- adoption since it was implemented. We also receive outstanding insight from our customers as they respond to the in-app query.
  • NPS with a high adoption rate.
  • Feature and page utilization.
  • Seemingly infinite ability to segment user data.
  • Reporting.
  • Creation of meaningful guides takes some effort...simple guides are self-explanatory but significant effort is required to deliver deeper guides.
  • A better understanding of customer behaviors.
  • Better than two times the NPS take rate of our previous methodology.
[Pendo.io is well suited for] NPS, product utilization data, customer utilization data, understanding specific customer behaviors.