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Pendo, it solves our usecase
June 02, 2021

Pendo, it solves our usecase

Jordan Chen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

It is used primarily within the Customer Success teams and Sales teams, but our product folks do have access to it as well. It has been used to measure our clients' usage of our tool so it is integrated with the events from our dashboard and displayed within Pendo. We are able to pull usage stats and download them to send to clients so we can best measure that the tool is being utilized.
  • Easy to use platform.
  • The outputs are simple and easy to figure out
  • Could be more detailed in terms of how their sections are defined.
  • It seems to measure only "events" and time in the platform, but I'm not sure if those are defined by us or Pendo.
  • Usage stats, downloadable reports.
  • Graphs and screenshots.
  • It helps to prevent churn as it gives us insight into how clients are using our tool so we can better create compelling explanations and stories
I would say ChurnZero is nicer because it does get more granular in terms of the specific usage stats, but I would say that Pendo's customizable time frames make it much easier for me to drill into a specific quarter, date range, etc...

Do you think Pendo.io delivers good value for the price?

Not sure

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

ChurnZero, Salesforce Lightning Platform (formerly Salesforce App Cloud)
Pendo is good for any company that has their own tools where they need to measure engagement stats and how often their platform is being utilized. It is good for companies to get insight into if their tool is being used and the data needs to be accessible and downloaded quickly. I'm not sure if they do this but it doesn't seem like Pendo is well suited to be a CRM for companies entire book of business to maintain all of [the] details of a contract and/or client, but for our specific use case of measuring usage and even some data visualization it does well.

Pendo.io Feature Ratings