A must to get to know your customers
July 19, 2022
A must to get to know your customers
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We purchased Pendo.io so we could have insight into our customer's usage of our products, get to know them better, what features they use, what they don't use, how often, etc. We also use other aspects of Pendo such as in-app messaging, guides... In-app messaging really helps give our customers updates about our products or even maintenance alerts. Guides are new to us and already helped us with our new e-commerce products, telling customers how to navigate our products has never been easier.
- Usage tracking
- In-app messaging
- Guides
- reports (some easy template reports would be super handing)
- more tips and tricks in Pendo
- Usage tracking
- it can help understand if a feature is not being used in a product then dumb it and save money on infrastructure!
Do you think Pendo.io delivers good value for the price?
Yes
Are you happy with Pendo.io's feature set?
Yes
Did Pendo.io live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Pendo.io go as expected?
Yes
Would you buy Pendo.io again?
Yes