Pendo.io, the easy choice
July 19, 2022
Pendo.io, the easy choice
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We use it to lead our new users through our dashboard and provide insights, recommendations, and the like. On the analysis side, we use the data from Pendo.io to better understand how our customers are using our product and where they spend the bulk of the time, and using that information we strive to improve our product. It also provides us better indicators of who are the regular users, and who are just overseers that access it for top-level data.
- Instructions
- Leading the customer
- Usage analytics
- Guides and next steps
- Recommendations based on data
- Best practices
- Saving company time by automatically training customers to use the product
- Cuts down on the amount of support tickets
- Enable the customer to start utilizing the product sooner
- Reduction in time spent on delivery calls by 30%
- Increase of time spent on site by users increased by a couple minutes
- During the few months of setup it did tie up a lot of time of key employees
Do you think Pendo.io delivers good value for the price?
Yes
Are you happy with Pendo.io's feature set?
Yes
Did Pendo.io live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Pendo.io go as expected?
Yes
Would you buy Pendo.io again?
Yes
Pendo.io Feature Ratings
Using Pendo.io
8 - Customer Services
3 - Technical teams and product experts
- Understanding customer's usage of product
- Providing customers walkthrough to increase likelihood of stickyness/success
- Understanding customer use leads to new feature opportunity
- See the amount of time/clicks on a certain page that would lead to new business
- Measure likelihood to buy a newly released product in trial
- Provides commercial CSM team with an understanding of whether a customer uses/likes a certain feature set/product
- Add to public website to assist with sales lead
- Useful when/if we create a mobile product