Pendo helps companies understand and educate users
July 20, 2022

Pendo helps companies understand and educate users

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

I currently use Pendo in a variety of ways including user guides of our product, new user onboarding checklists, tooltips and product announcements, we use the Pendo Resource Center as well to deliver product announcements and training materials to our users. We also have a lot of analytics and Feature and Page tracking set up with Pendo and we've configured numerous dashboards to help our UX team as well as stakeholders to understand user behavior, new feature success, trends, etc.
  • User Behavior Analytics
  • User Guides
  • In-app announcements and Resource Center
  • They release a lot of features frequently which is great but some can be buggy at first.
  • User Guides
  • Analytics and User Behavior
  • Resource Center
  • It has had a positive impact for us to be able to make user data centered recommendations for product features.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

Yes

Would you buy Pendo.io again?

Yes

Pendo is best suited for companies with a UX department that is willing to take the time to set up the Feature and Page tracking analytics or a dev team that is willing to assist UX in that. It's also a great way to start showing trends to stakeholders in order to start tracking baseline success metrics if your company has not done that before.

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