Fantastic no-code customer advocacy hub
July 20, 2022

Fantastic no-code customer advocacy hub

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We mainly use Pendo.io when releasing new features to our customers - Pendo enables us to provide guidance, onboarding walkthroughs and feedback captures. Additionally, we use it to enhance our UX by adding guidance anchors via tooltips throughout the UI.

Pros

  • Onboarding walkthroughs
  • Customer feedback forms
  • Information tooltips

Cons

  • Reporting - there is a lack of customization and granularity that addresses all use cases
  • Metrics - it is lacking here if wanting to use as an analytics tool
  • Simply and easy setup and configuration
  • No-code feature deployment
  • Easily consumable reporting from feedback forms
  • Complete transparency into customer advocaocy
  • Single source of truth for customer engagement
It is night and day how simple Pendo.io is to setup and configure. You don't need to be a data scientist or engineer - the UI makes it incredibly easy. The competitors have a high barrier to entry to get started with simple tracking and reporting, which has been a massive problem for team-wide adoption.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

Yes

Would you buy Pendo.io again?

Yes

If you need a low/no-code solution for deploying surveys and customer feedback forms then Pendo.io is a fantastic option. It has a very user-friendly and intuitive UI that makes creating, customising and releasing these features. This is perfect if this domain is controlled by non-engineering teams, such as Product, Design or Marketing. Pendo's value add doesn't stop there - it makes consuming this data very simple with very clear and clean dashboards and reports. Filtering and pulling insights on this data is surprisingly easy and intuitive. Perhaps the best aspect of Pendo.io is it's setup - creating events and features, and assigning those to pages, behaviors and groups is a breeze... no technical expertise needed at all.

Pendo.io Feature Ratings

Using Pendo.io

15 - Product and Product Design
1 - IT specialist
  • Customer feedback
  • Onboarding guidance
  • Usage metrics
  • Identify potential churn
  • Identify drop off points in conversion funnels
Our team enjoys using the tool and it meets our current needs based on the size and scope of our team and projects.

Comments

More Reviews of Pendo.io

  1. Home
  2. Digital Adoption Platforms
  3. Pendo.io Reviews
  4. User Review of Pendo.io