Database makes complex relationships simple to navigate
December 11, 2021

Database makes complex relationships simple to navigate

Rich Nichols | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

We switched to using the Penelope database a few years ago because we realized our current platform was ineffective at tracking and producing needed outcome metrics. We needed a system that had the capability to track a network of client relationships, allowed for the exchange of multiple initiatives, and had tools for team members to work collaboratively on cases. Our organization helps families create action plans to accomplish their goals. We believe strongly in the power of community and finding solutions through generating informal supports. This system is designed to understand and capture the dynamic of how family members, community stakeholders, and professional resources work together to empower wellbeing. Penelope's default platform provided customization that allowed the database to align with our service model, specific strategies, and language. Penelope's form and reports are flexible enough to meet the requests and reporting demands of both foundation and government funders.
  • Organization a network of relationships.
  • Integrating various projects.
  • Customized reporting.
  • Increased standardized reports and filter features.
  • Better training on the ODBC.
  • Mac support.
  • Better ability to report on individuals within the family.
  • Improve data collection, quality and reporting.
  • Allows staff the space to capture all aspects of case.
  • Help keeps staff accountable to expected processes.
  • Brings uniformity of mission with various initiates.
Having quick access to real-time data and outcomes makes for easier reporting and allows us to not only produce reports but show the progress of programmatic goals. Completed logic models, outcome metrics, and funder reporting templates have become much quicker and easier with Penelope. Simply having a robust system as our foundation inspires funders to know that we are results-driven and take meeting performance measures seriously.
While I'm not familiar with using many other systems, we did perform an exhaustive database search before choosing Penelope. We liked Penelope because while it wasn't the cheapest, it offers an abundance of features that aligned with our operation and seems the simplest to onboard and maintain.

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Penelope is well suited for social service case management operations. It also looks at whole families as a unit but realizes each member has different needs and brings something unique to the solution. It manages client relationships and resources well. If you need to monitor service units, time with clients, and interventions, it has various tools for this. I think the system is too complex for donor management and not needed for client interactions that are one and done.