Easy to support, A great tool for the users
Bennett Walker | TrustRadius Reviewer
January 29, 2018

Easy to support, A great tool for the users

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PeopleSoft eProcurement

PeopleSoft ePro is used across the entire organization for most requisitioning, punching out to vendors' websites for ordering as well as the approval process for those orders. While some business processes still utilize the core requisitioning processes, almost all of our requisitions are created from ePro. This addresses all of the ordering needs of the organization, as all users are able to submit requisitions and have the approvals routed appropriately.
  • Punching out to vendors' websites - this is a significant strength as it allows users to have the shopping experience within the ordering process while remaining "in" PeopleSoft
  • Approval Process - the approval process for ePro is robust and configurable enough to meet our organization's approval requirements
  • Options - the ePro options are many and the ability to configure those options allows for the requisitioning process to fit the needs of our organization instead of the other way around
  • Robustness of facilities within the browser - PeopleSoft ePro uses a frame to encapsulate the punchout, and this is not always the best supported
  • PeopleSoft Test Framework does not work with ePro punchout, which requires manual testing and does not allow for end to end automated testing
  • eProcurement and traditional "Core" procurement do not share the same functionality exactly, which can cause confusion within the user community
  • PeopleSoft ePro has signficantly reduced the amount of purchasing department effort in coordinating special orders, placing orders directly with vendors through punchout and allowing a quality front end to the business units for submission of requisitions
  • The Approval framework is robust and has allowed for a streamlined and consistent approval process across the entire organization
  • The significant investment in the implementation of ePro has paid off over time by vastly improved user experience, however this is due to the long timeframe that we have had ePro implemented. If we had a lesser length of time this may not have been worthwhile but for our organization it has been.
Yes - I am a member of the Boston Area Oracle Service Cloud User Group, Greater Boston PeopleSoft and JD Edwards Regional Users Group and New England Oracle Applications Users Group.

The user groups are a great resource for ePro features, issues and updates along with what other organizations are utilizing in terms of features and best practices.When we have run into issues in the past with punchout vendors, certificates, approval processes and other ePro items we were able to look up what other organizations have done and replicate their success.The area user groups conference has been a great resource for learning about new features and updates that have been implemented as well as upcoming.
PeopleSoft ePro is well suited for large organizations with specialized purchasing needs with a significant item catalog and multiple punchout vendors. If sole sourced or specialized vendors are the standard for purchasing, ePro may not be suitable for the organization. Smaller organizations with fewer buyers and requisitioners may not benefit enough from the module to make it worthwhile versus licensing costs.