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Hannah and Kami are awesome!
August 04, 2022

Hannah and Kami are awesome!

Nicole Johnston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PFL Hybrid Experience Platform

We use it for sales materials and promo items. It allows us to easily send out materials across the country.
  • Customer support.
  • Team support.
  • Streamlined ordering.
  • There are 3 different systems for different functions.
  • Tracking spend and budget.
We are in the process of doing this.

Do you think PFL Direct Mail Platform delivers good value for the price?

Yes

Are you happy with PFL Direct Mail Platform's feature set?

Yes

Did PFL Direct Mail Platform live up to sales and marketing promises?

Yes

Did implementation of PFL Direct Mail Platform go as expected?

Yes

Would you buy PFL Direct Mail Platform again?

Yes

If you have a large team spread out, then PFL is necessary. You can control spend and limit purchases. Items are sent directly to those who need them without me doing it.

PFL Hybrid Experience Platform Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
All the time. Hannah is easy to reach. When I have a deadline or need help, I know that it is going to be taken care of.