Item: PhoneBurner
Rating: 10
Author: Erin Miller

Use Cases and Deployment Scope

We use PhoneBurner as a way to quickly collect and sort data on prospective clients, track call history, number of dials, send automated emails, and maintain notes on each dial made. Using PhoneBurner increases productivity by allowing files to be accessed quickly by simply searching key words and reduces the amount of physical files and paper needed to almost none.

Pros and Cons

Increases productivity by allowing for exponentially higher numbers of contacts made each day
Sorts and compiles data in a customizable way allowing each user to create the most effective and efficient system for them
Logs each call made to individual contact along with emails sent and notes of each conversation

They changed the detailed report that follows an import of new data. What they had originally was better.

Return on Investment

The ability to maintain and reference years' worth of contacts and interactions has immeasurable value.

Support Rating

Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.

Key Insights

Do you think PhoneBurner delivers good value for the price?

Yes

Are you happy with PhoneBurner's feature set?

Yes

Did PhoneBurner live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PhoneBurner go as expected?

Yes

Would you buy PhoneBurner again?

Yes

Likelihood to Recommend

PhoneBurner works well for an inside sales agent, but would not be very useful for outside sales and agents who work in the field. If someone were to do a phone campaign of any kind, this would be the ideal method to both complete it quickly and sort all of the data collected.

A must have for Inside Sales Agents

Overall Satisfaction with PhoneBurner