Item: PiiQ by Cornerstone
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use PiiQ as our performance management tool to manage the KPIs of all staff on a quarterly basis. This data we use on an annual basis to inform salary reviews and career advancement. Throughout the year we use the platform to identify areas of strengths and weaknesses amongst the team and inform our training and staff engagement programmes.

Pros and Cons

Great way to visually identify how different staff members are progressing and performing
Simple and intuitive interface for staff members to use - making the process of job performance reviews more enjoyable
Good existing library of competencies to draw upon

Would be good to have have a virtual "top level" (eg board) user built in to allow senior execs without a direct manager to be able to be set up with KPIs instead of having to create a dummy user
Reports have difficulty downloading if pop ups disabled or in some browser environments
When competencies are updated while a cycle is open, any changes don't effect that open cycle but only future ones. Would be nice to be able to have the option to apply changes to existing "open" cycles

Return on Investment

Increased accountability across all staff
Has ensured that quarterly performance reviews actually occur and provides visibility over divisions where it hasn't happened
Allowed for better communication and more regular communication between staff and managers

Usability

Generally good to use, but some quirky UI issues that can be a bit confusing when you're first getting used to it. A slightly steeper learning curve than some other BI and management systems that we use across the company.

Support Rating

To be fair, we haven't reached out often for support, so difficult to rate this.

Alternatives Considered

We have requested a demo of the LMS but haven't yet had a chance to look at this

Likelihood to Recommend

Great for managing medium sized teams of people spread over geographically dispersed offices. Not so good for small teams (less than 15). Requires a degree of time and effort to set up correctly to provide useful data for management and a good experience for staff members, but once that effort has been made the results are great.

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Belinda Chiu
(Vendor Representative) commented 6 years ago
Hi, Thank you very much for providing feedback around PiiQ! We are very happy to hear that your organization is getting value from the system and PiiQ has improved the performance review process. As for your suggestion with having a virtual “top level” (eg board) user built in, I will forward this feedback over to our Product team to consider. Thanks for letting us know that there are depending difficulties with the report generation as well; I will inform the team about this. Actually, we do have the ability to apply changes to existing “open” cycles. As our system automatically versions the review cycles for you, changes in the Customize Goals and Competencies section will only affect future created cycles to not disrupt your historical/existing cycles. The ability to update goals and competencies can be found in Schedule Review Cycle instead. The feature is the Content Library Live Updates and more information about it can be found here: https://help.piiq.csod.com/docs/content-library-live-updates Should you have any further questions, please do not hesitate to contact PiiQ Support at piiqsupport@csod.com. Thank you again for your feedback! Warm regards, Belinda

Great system. Don't be daunted by the setup - the value it adds to your business is worth it.

Software Version

Modules Used

Overall Satisfaction with PiiQ by Cornerstone