Great Improved Communication for Internal and Customer Facing Teams
May 25, 2019

Great Improved Communication for Internal and Customer Facing Teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Overall Satisfaction with SolarWinds Pingdom

It is our internal alert system for server uptime/downtime alerts within our IT and Engineering departments. Primarily it acts as a notification system to alert our IT that something is amiss and also the sales and support staff so that they can update customers accordingly. Secondarily, there are situational integrations that we have set up to act as alerts for the network connection for certain servers to alert a specific use-case
group of users for testing purposes as well.
  • Customizable alerting: Allows text and email alerts that can be set up to run as many times as you wish and as frequently as you wish so that you can scale down or up accordingly to your use-case.
  • Integrations: We have integrated third-party applications such as Tibco products and Slack to bring alerting into our messaging system (Slack) and do alerting off of specific report run-times (Tibco products)
  • Communication: It offers groups of users that can be selected to alert based on a time interval so that we can alert teams based on the severity of the issue.
  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
  • Communication improved when we knew our networks were down based on transaction alerts. The turnaround time from identifying an issue and alerting customers decreased.
  • Internal monitoring: The alerting allowed certain teams to be notified for their own assigned tasks vs the entire department.
  • Customer and Sales Relationships: The overall trust of customers improved when we alerted them to issues with their servers rather than them reporting to us when they encountered the issue.
Easy set up to alerts to servers/reports on servers based on certain criteria exception cases. Great options for testing purposes and for production use-cases to use as a mass alerting system to teams of users on the health of network connectivity. The price point is good and flexible depending on the number of alerts you have set up/
Insights for speed.

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