Easy to use, but not as customizable as it should be
July 02, 2020
Easy to use, but not as customizable as it should be
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Pipedrive
Across the whole organization, it facilitates communication with different teams, and all the information is in just one place, making everything easier and less susceptible to uninformed decisions. All the details of the interaction with a potential customer, customer or partner are in the same place, always updated and available everywhere as long as there is an internet connection.
- Intuitive.
- Easy to track the evolution of deals.
- Fast.
- It's possible to integrate with gmail, LinkedIn and others.
- Customization.
- It has potential for more features using data.
- Return on investment.
- Customer success.
- New deals.
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the problem is that the interface is not user friendly at all, very complex.