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The software that can manage ANY process
December 24, 2021

The software that can manage ANY process

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pipefy

We needed a tool to manage the service process and have a register of everything that we did on a daily basis. We came across Pipefy as a possible solution, and at the end of the day, we use it to manage the whole operation and all the back-office information from the platform. We use the product to register every transaction and document each case that we need to provide service and it helps us to keep track of every and each one of them. Our product and process were not only new, but also were expected to change through time, and as it did, we were able to customize it as needed. We could also work incredibly well with interconnection with our website and app, through APIs. So we could automate a very good part of our service process.
  • Flexibility on process management.
  • Internal automations and connections to different data bases and boards.
  • Easily connection with external programs through API's.
  • Customer service is not very fast for the time difference.
  • Dashboards integration is not easy to use.
  • Process flow view is very useful.
  • Customizable requirements in each step of your process.
  • Automated actions in every stage.
  • Fully customizable processes.
  • We were able to register and manage over 5 thousand transactions in the first 2 years of our startup.
  • It compiled more than 5,000 contacts for present and future campaigns.
  • It's the back office for our startup.

Do you think Pipefy delivers good value for the price?

Yes

Are you happy with Pipefy's feature set?

Yes

Did Pipefy live up to sales and marketing promises?

Yes

Did implementation of Pipefy go as expected?

Yes

Would you buy Pipefy again?

Yes

Pipefy is a very good tool when you're trying to manage internal processes in your company. The best thing is that you can use it for any different kind of process that you'd like. I suggest it to some of our clients in part of the consulting business, as you can manage almost every process from your business, from sales, procurement, operations, etc.