Canalizing your efforts for a better customer experience.
April 19, 2022

Canalizing your efforts for a better customer experience.

Carlos David González Vargas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Core Plan

Modules Used

  • Analytics

Overall Satisfaction with Piwik PRO

We use it to canalize our effort and investment to the areas that our clients use the most. As software to show the main interactions in your company is useful to improve areas that need more intervention and that could have more potential within our customers. This data let us know the interests of our clients.
  • Data collection.
  • Data analysis.
  • Tag managing.
  • User interface.
  • Integration with other apps.
  • Some tracking features.
  • Data analytics.
  • Data collection.
  • Customer service.
  • Improving customer service.
  • Canalize money.
  • Find potential products.
Piwik Pro stacks up with privacy and protecting your information and the data of our customers. The main problem with Piwik pro is that Google owns a lot of features that work better with Google Analytics, also the cloud version is paid. There are other things, like the customization of the user interface.

Do you think Piwik PRO delivers good value for the price?

Yes

Are you happy with Piwik PRO's feature set?

Yes

Did Piwik PRO live up to sales and marketing promises?

Yes

Did implementation of Piwik PRO go as expected?

Yes

Would you buy Piwik PRO again?

Yes

Is well suited for big companies and small companies. Is important to have at least a group of people that works directly with the data collected. As is free is affordable for everyone. Is not suitable for companies with no internet interaction, but is possible to implement in a lot of different types of business.