We love Playbooks --- we switched from Outreach
November 15, 2019

We love Playbooks --- we switched from Outreach

Cason Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playbooks, from XANT (formerly InsideSales.com)

We use it for prospecting, and to connect with warm and cold leads.
  • It organizes our rep's workflow.
  • Allows visibility for our Leadership team.
  • It provides intelligent insights to our reps about what they should be doing.
  • Minimal outages, but it has happened in the past.
  • Productivity and efficiency have increased, in my experience. We believe revenue will follow.
It is more user-friendly and has better functionality for our use case, which has led to greater adoption.
  • Outreach
It allows us to create better outreach cadences, more flexibility, and better automation.
Our reps did not like Outreach. Playbooks allow our people more functionality, and it is more intuitive. Our adoption is better as a result.