I strongly recommend Playvox
Updated May 11, 2021

I strongly recommend Playvox

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Playvox

We are tracking agents' performance by Playvox.
  • You can track agents communications.
  • You can evaluate agents performance.
  • You can plan coaching.
  • You can see your agents weakness.
  • There are too many criteriums to monitor agents performance.
  • I don't have negative experience with Playvox.
I selected Playvox because my friend suggested.
Agents can see their results and improvement areas.
Workloads assigned every day.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

AdPlayer.Pro, 3Com Baseline Switches (Discontinued), ExecVision
Playvox is very useful to track the department's performance.

Using Playvox

  • Agents performance analysis
  • Coaching
  • Evaluation
  • My organization uses playvox for evaluate agents
  • We don’t plan yet
Always recommended

Evaluating Playvox and Competitors

  • Product Usability
I’m not sure, I think we have good directions

Playvox Implementation

Well I think it works
  • I don't know such things I'm just an employee

Playvox Training

I personally, learn how to use without any training, it is so simple to use playvox

Configuring Playvox

I think the configuration fits flayvox very well
yes it will be great to be able to change background color, or brightness
No - there is no facility to customize the interface
No - the product does not support adding custom code
no I'm not experienced with that

Playvox Support

Because it's easy platform to manage agents performance
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Escalation required
Difficult to get immediate help

Using Playvox

it is very user friendly
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Familiar
None
  • evaluations
  • coachings

Playvox Reliability

playvox is one of the used platform in my department which is working properly in any time that's why I rate it
It is working properly
well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance

Integrating Playvox

We are not thinking yet to integrate other software
I didn't participate in integration process

Relationship with Playvox

This is my company's job to negotiate vendors not mine
This is my company's job to negotiate vendors not mine
This is my company's job to negotiate vendors not mine
This is my company's job to negotiate vendors not mine

Upgrading Playvox

Yes - Yes it is little bit fast and more smoothly than previous version
  • we integrated onelogin security after the upgrade and now its is more protected
  • i really want to have an option to change background color