Playvox review
Updated October 23, 2022
Playvox review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
This is our main reporting system and employee management system. we manage Quality Control, Turn Around Time control, and customer complaints handling backend management. we also use the data to maintain MIS reports and quality checking series on Playvox. it is our daily tool where every customer support agent getting his selected analyzed chat report with the customer. The quality assurance department mainly working on Playvox.
- I am amazed with the features of Playvox, it is so easy to communicate with consignees.
- It works effectively and is easy to edit save and view.
- It is very lite on the network so even when at the same time many users are opening the same page it never gets stuck/hung up or slows down the network/internet.
- just cache make it slower some time but overall its good
- As such, if you ask, I am pretty happy as a user of Playvox. I never face any bug or error during my use.
- I can tell only what i use its amazing fast and convenient.
- Reporting database while we download in Excel showing some extra spaces that sometimes make hurdles but it can easily fix up there as well.
- My Business totally depends on Playvox. if its stops once we will lose many days.
- Our client management and employees both are connected with this.
- Our Quality Assurance department is totally dependent on Playvox daily reports.
Playvox is way different than other software. it is easy to use. reporting is instrumental and the selection of details is amazing. it means that we can customize the reporting. these features make it very different than other software competitively.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Using Playvox
600 - In our organization the Quality Assurance and Workforce management department. We use daily wise quality control assessments and reports with Playvox. Agents' incentives are based on their quality ratings. Every agent receives his daily performance reports and reviews. We can check daily, weekly, monthly, quarterly, and yearly performance reports. It is easy to use and no special training is required.
200 - It is actually our main client who has provided the platform to control quality and other workflows. It is a multinational organization that is working around the world in different countries. Like KSA, UAE, Philippines, Singapore, Pakistan, Bangladesh, Japan, Hongkong, Malisia, Singapor and Thiland. This will be going to expand and it is all about Playvox.
- Quality control.
- Workforce management.
- Employee performance management.
- To control large number of cases.
- To maintain customer complaints quality.
- Employee management of large organization.
- The expansion of the services.
- With new projects.
- With new products.
Evaluating Playvox and Competitors
Not Sure
- Product Features
- Product Usability
- Product Reputation
Well! The most important thing in the software is the Product Features and Usability. The reputation automatically generated while it shows up its end-user results. We can buy with High price products if we are satisfied with their features and performance. Prior Experience with the products matter but we always have to test new ways of work to make it more easy and helpful for end-users. An organization cannot grow unless its software is easy and enhanced to meet the client's expectations.
Playvox is the greatest software I ever used. It allows you to manage create and edit custom fields. It allows you to generate reports and track the daily work of your employees. It gives you the possibility to not only categorize your employees but you can also track them separately. I am amazed by knowing that we can export excel sheets to add multiple users in one shot and when you experience that your mind will only say wow. Work can be this easy? Yes, this is Playvox.
Playvox Implementation
- Third-party professional services
As we are third-party or outsourced to the company. The main client has provided us this software to use.
- As its a SaaS application so web browser settings.
- Integrations.
- A little bit of trainings.
Playvox Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I am sure my company has premium support for Playvox. I extremely understanding as our daily work depends on Playvox and if any technical issue were to happen or the full workflow broke and that ends up only on the solution of that issue. In my experience it doesn't take a long time. We just email our issue and in the next few hours we are back to work. It never has happened that it took so long to get resolutions.
Yes - Yes, we reported sometime like login issues for the users but it never took very long to get resolved.
We work daily on Playvox. Sometimes it happens due to connectivity of network, server issues, fields problems etc. last month approximately 24th or 25 August we were unable to access the portal so we reported this issue to the head office and it got resolved in a few hours. The same thing sometimes happens but I salute the support team of Playvox who work hard for us to make things possible for us as end-users.
Using Playvox
| Pros | Cons |
|---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Difficult to use |
- Workflow engagement.
- User Management.
- Daily reports.
- Quality Assurance.
- Download and upload data.
- Integration with other relevant software Like CRM.
- Supporting Browsers connections as its a SaaS application.
- Data source Connectivity.
- As such I have not encountered that much difficulty in Playvox.
Yes, but I don't use it