Very Happy with Playvox's Value
October 12, 2021

Very Happy with Playvox's Value

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is being utilized to analyze phone calls and emails when agents have public communication with our customer base. It is being used by the whole organization, from agents who are graded to team leads and trainers who coach agents, to our quality assurance team that is grading the employees' work. It addresses our need to ensure the quality of work from our agents.

Pros

  • Tracks changes.
  • Very user friendly.
  • Makes for a fair environment.

Cons

  • Smaller font sizes for certain pages.
  • Positive impact is that quality is assured.
  • Positive impact is that agents are treated fairly.
  • Positive impact is that analysts have a very user friendly experience.
This will by the first Workforce Engagement Management software I have utilized before.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

Playvox is well suited for our Quality Assurance Analyst role because it allows us to evaluate the quality of work produced by our agents. It is also well suited to provide a fair environment for agents, Team Leads, and analysts that are all involved in an evaluation. The ability to dispute and for disputes to be final is what creates this fair environment.

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