The good product to improve your skills
November 13, 2021

The good product to improve your skills

Abdelfatah Fouad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

The quality team uses the Playvox to monitor our chats and calls, and it's helping to know your mistakes and solve it and improve your skills on the work, and it can attach the record of calls with customers to know your tune of voice and if you are following the process or not.
  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
  • sometime the attach chat is not appear to know if I follow the process or not.
  • analyst your score of quality on the chats that has been monitored.
  • know your failure and mistakes and solve it.
  • it will be awesome if there is life coaching or learning to improve the skills to serve better
Haven't used another product before.
It's not my organization but I can tell that Playvox helps to make agents' services in the best and better way when you know your weakness and failures, you can work hard and improve your skills and get promoted to make the company be the best on service.
The Playvox helps to make the quality of the job is better than manual quality assurance due to the failure is saved at your account and you always can return to your account to know your errors and learn from it to do the best of you to get promoted and make the quality of business.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?


Would you buy Playvox again?


Freshdesk Messaging (Formerly Freshchat), Smartsheet, Okta Workflows (Azuqua)
Being A QA Analyst in a Customer Service Agency. We Use Playvox to maintain quality and standards in customer service and representatives. It helps to Guide representatives to maintain standards. On other parts, the Interface of Evaluations is Over the sky. Also being an Analyst the admin panel is user-friendly and easy to use. Mostly Cx Agency and BPO use Playvox as I am using it for 1 year.