bright future (Playvox )
April 07, 2022

bright future (Playvox )

abdelhamid mady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

This application is used by most of the employees available in the company, and it helps to monitor the quality of employees, where our work system is chatted customer service and managers monitor the chat through the Playvox application and employees discover if they are working well and suitable for a good work environment or not And this application is very good and excellent, and it keeps the information for more than a month and does not delete it. Among the advantages of this application is that it is easy to handle and control, whether from employees, managers, or quality monitors responsible for monitoring employees and determining if the employee has Solve the problem well or not, and this application is very helpful to most of the employees and managers in our company
  • quality control
  • It helps to correct errors
  • The employee's performance is calculated as a percentage
  • There are many languages, but we need Arabic
  • It has a good speed, but we need a higher download speed to save the customer time
  • During quality control, all data appears at the same time, but sometimes some data such as chat disappears, which makes us download the page again
  • showing the agent his performance through data to avoid repeated attributes
  • coaching agent
  • taking courses about coaching and leadership
Everything is done in real-time at Playvox, today our agents work more and everything in real-time, Playvox brought the best solution to our company, it was intelligent decision making, associate with a real-time monitoring system. It's also a well-organized tool to check quality needs and to keep an eye on everything with numbers, charts, and figures too.

Do you think Playvox delivers good value for the price?


Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?


Freshdesk Messaging (Formerly Freshchat), The Okta Identity Cloud, Zoom
This app is considered one of the best applications available to us as a company, as it monitors the quality of employees, it makes managers monitor employees to make a good and appropriate work environment, and this application makes it easier for us to solve many problems within the company