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The efficient and fast way to know your Skills on Work
Updated December 01, 2021

The efficient and fast way to know your Skills on Work

Mohammed ElBana | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is the best app to know your skills on the call center, monitoring chats, and calls, learning from your mistakes and errors, working on it to solve your issues, and trying to improve your skills to get promoted. and you can analyst your score of quality [from] your 1st day at work till the present day, to know if you are doing well on the work on you need more coaching and learning to get well and know what is your weakness, if is it focus or [tone] of voice or the handling way to the customer. only when I get a zero quality on chat, and there is no live couching to know your mistakes and errors, only shown it on a page, the disputes process is taken so long to make a dispute. else I can't find something I dislike on the Playvox. many problems, as the 1st thing is quality of service that we agents serve to the customer, analyst your score on the duration of [getting] in the job, get learn to improve your skills and make your service getting better.
  • Reports
  • Quality
  • Coaching
  • learning
  • colors
  • Chat monitoring
  • more efficient
  • saving my time

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

I highly recommend using Playvox for all the quality analysts worldwide as it is super easy and smooth to use during your work and analysis of your quality results plus, it is so quick when it comes to exporting results by sending the notification smoothly. It's also a well-organized tool to check quality needs and to keep an eye on everything with numbers, charts, and figures too.

Using Playvox

Administrators - supervisors - quality controllers- Analyzers -Users
10 - -Administrators : who manage organozition and give orders to still To maintain the use of the program and also to maintain efficiency./ -supervisors : Supervising and providing support all the time to users./ -quality-controllers : Users rating and overall work efficiency while using playvox./ -Analyzers :Analysis of performance in general and knowledge of how long the organization is committed to using the correct standards./- at last Users .
  • Evaluations
  • Quality
  • Coaching
  • Reports
  • Break Out of the Linear QA Box With Soft and hard Skills
  • Move Away from Binary Thinking and Monitor
  • Hire Creatively and Promote Employment
  • Face-to-Face Video Communications
  • Call Center Customer Service
  • Internet of Things
that's My opinion