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The best can offer the best to the best
Updated January 05, 2022

The best can offer the best to the best

Mohammed Abbas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I use Playvox in my organization as reception/the business problems the product addresses are not clear and the scope of my use case limited[.]
  • ​
  • Quality
  • Coaching
  • Learning
  • TOTAL EVALUATIONS
  • Various educational courses can be added[.]
  • Job evaluation
i don't have experience with any similar products

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

I can see my job evaluation[.]

Using Playvox

1500 - agent / asme / team leader / quality / trainer / rtm / super vesper
1 - Trainers who have taken courses tot and educational courses
  • Follow up the evaluation
  • divide the results according to the calendar
  • exercises
  • Members' ranking
  • Add educational courses
I think this rating is my opinion

Evaluating Playvox and Competitors

Not Sure
  • Product Usability
product usability
not sure about that

Playvox Implementation

Playvox Training

Configuring Playvox

right for this type of product
Add educational courses
No - we have not done any customization to the interface
No - we have not done any custom code
no additional configuration or customization mentioned

Playvox Support

I think it is the right evaluation based on my experience
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
may be
In the beginning

Using Playvox

I think it's the perfect rating from my point of view
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Quality
  • Coaching
  • Learning
  • not sure about that

Playvox Reliability

I think it is the best rating based on my experience
I don't think I've encountered software problems before
do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know

Integrating Playvox

not rating
  • no systems
no systems
  • I don't think so at the moment
I don't think so at the moment
It is good to combine if it helps to improve

Relationship with Playvox

very easy
very easy
protection software
Adding educational programs, increases the purchase process

Upgrading Playvox