Playvox close by everything is ok
January 28, 2022

Playvox close by everything is ok

Wilson De Carvalho | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I use Playvox in the company as a program to connect with customers, maintain the company's reception system, and it has an excellent monitoring system, whenever I fail I know that I can do it the right way, even to train our employees we also used of Playvox, we can give the best image that we can have in connecting with customers, with ease of creating quality forms, I think this is one of the best monitoring programs that a company can use.
  • Creating quality forms.
  • Transaction monitoring.
  • excel sheet
  • monitoring system
  • I hope there's a voice assistant in the future.
  • The QA analyst area could be a little better.
  • I feel the need for a mobile app.
  • Greater proximity between seller and customer.
  • It is now possible to train company employees efficiently.
  • Monitoring of company agents
I keep Playvox because it's the best monitoring program, it's complete. The interface is very simple, it's an excellent program, it facilitates communication, it's efficient, I don't need other programs. The functionality of teaching, training, and monitoring of activities makes Playvex a unique tool, customers feel satisfied with close monitoring and I know that I can only do using the monitoring and contact scheduled for each customer.
Today with the implementation system, in our company the greatest competitiveness in the income statement because everything is done in real-time at Playvox, today our agents work more and everything in real-time, Playvox brought the best solution in our company, it was intelligent decision making, associate a real-time monitoring system.
the quality evaluation system no longer depends on a human, the program does it according to the performance of each agent, the qualities of each of the effective agents are saved in Playvox, the monitoring of each agent creates a bigger and better profile in each one of them, once their ratings are saved this encourages them to improve their working models

Do you think Playvox delivers good value for the price?


Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?


Would you buy Playvox again?


4R Systems Demand Planning and Inventory Optimization (IPMax), Advanced Cloud Financials, CYMA Financial Management System
As it helps a lot to keep in touch with customers, there is no app with this tool, there are times I want to use the tool but I have to wait to get to work to use it, I feel the need for an app because Playvox is very good. Other than that, this is an excellent tool.