Playvox is agreat program
March 29, 2022

Playvox is agreat program

ahmed tarek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt to any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that follow their performance
  • showing the agent his performance through data to avoid repeated attributes
  • taking courses about coaching and leadership
  • attending sessions and learning how to improve performance
  • showing the agent his performance through data to avoid repeated attributes
  • attending sessions and learning how to improve performance
  • only multinational companies use Playvox, you can spread the word to national companies
  • With the information passed on correctly, customers stop returning to the service.
  • monitoring agent
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.