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We use Playvox daily to follow up and monitor work, by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer.

Real-time QA delivers substantial value, as it enables customer service teams to assess agent performance while it’s happening, not after the fact. In the fast-paced contact center environment, you don’t want a poorly performing agent to take even one let alone 10, 15, or even 100 more calls before skill deficiency is resolved. it could have disastrous consequences by costing your organization unnecessary customer churn. so it helps us to save out intervals and save agents' rights and coaching without losing our time.

Playvox keeps up with the evolving pace of your business. Getting a real-time view of planned vs actual for every location and work elevates the employee experience by supporting shift swaps within the team monitoring the agent's work and managing their repeated mistakes as to not repeat them again to increase the quality performance of the agents and thus the company.