Item: Playvox
Rating: 10
Author: Ayman Ahmed

Overall Satisfaction with Playvox

Use Cases and Deployment Scope

We use Playvox daily to follow up and monitor work, by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer.

Pros and Cons

Pros

Taking courses about coaching and leadership.
Attending sessions and learning how to improve performance.

Cons

Adding a search engine can make the work of quality coach easier.
Advertising playvox and make another companies use it.

Return on Investment

Using playvox show the index of company quality performance.
Monitoring agents and sending evaluation of their work.

Alternatives Considered

Talkdesk and CloudTalk

I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt to any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that follow their performance.

Key Insights

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Other Software Used

CloudTalk, Talkdesk

Likelihood to Recommend

Monitor and advise and follow up with other employees and also use it to coach other employees and show them how to give the customers the best experience. also, it helps me to know how to know the attributes and mistakes and shows me the most common mistakes that avoid the customer from getting a bad experience.

Comments

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