Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance
April 01, 2022
Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox plays an important role, especially for agents to follow the quality guidelines and to follow the right process to know the most common mistakes repeated to decrease the mistakes made when doing the work. This leads to improving the performance of company agents that will make work growth faster and better service, and, of course, the ease of follow-up by the business leaders of the progress of the work method in the right way.
- Quality control
- Guiding the client on the right way to work
- Identifying errors directly and directing them to avoid them
- Customer service field in general
- The field of sales that needs quality guidelines to complete sales operations in correct and deliberate steps
- Any other field that needs continuous training and observations to maintain good production properly
- Fewer errors at work when using Playvox
- Provide better quality thus business prosperity
- Agents understand their mistakes at work accurately and simple at the same time
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes