Polycom Trio is great - in the right setting
November 15, 2017
Polycom Trio is great - in the right setting
Score 7 out of 10
Vetted Review
Verified User
Software Version
8800
Overall Satisfaction with Polycom Trio
We decided to try the Trio after seeing a demo of it at Polycom's office in NYC - we were incredibly impressed with what it could do, how easy it was to use and it was relatively cheap given the functionality. We decided to use this in some of our small conference rooms - less than 5 people. Or also use it for some of the higher execs that have a conference room setup in their office to give them video conferencing capabilities.
- Connecting to a Video Conference meeting - set up a Skype for Business meeting and tap Join.
- Easy to setup - sign in using a Lync/Skype for Business account, that's pretty much it
- Fairly intuitive and easy to use - We put the first one in a small conference room with the only instructions is to create your meeting as a Skype meeting. We didn't include any instructions on how to actually use the Trio to see if people could figure it out. For the most part, they did.
- Content Sharing - Ideally, we couldn't figure out how to connect a laptop to the Trio to share for the meeting. Instead, you had to sign into the meeting itself on Skype, then present your desktop. However doing this, you had to be aware to mute your microphone/video otherwise it would create a ton of feedback/echo. Users struggled with this.
- Trio would sign out - Our rooms are setup with their own accounts, so you invite the room you want to have the meeting it when creating your Skype meeting. However we had problems that the trio would routinely sign out of this account. When it did, the room couldn't join any meetings.
- Setup as a SIP phone - While we were able to set the trio up as a standard SIP phone to our VoIP system, we couldn't do this and have it in 'Lync mode' at the same time. This wasn't a huge deal because ideally, users would dial into the Skype meeting or you could make an outgoing phone call via Skype. But some users were used to dialing this room's extension directly which they could no longer do.
- We see a movement to using Skype for Business for meetings, and this is a pretty inexpensive purchase when a meeting at your desk just won't work. Instead of $5k or more for a traditional Polycom, the Trio with the webcam was more than 50% cheaper
- Since many found it relatively easy and intuitive, it has reduced calls to our Helpdesk.