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Clarifying the Trio Device Experience
April 05, 2018

Clarifying the Trio Device Experience

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

8500

Overall Satisfaction with Polycom Trio

Currently, the Polycom Trio is being used in two main offices in the company. One in the United States and one in Mexico. The business problem it was intended to address was aging equipment and also to ease the manner in which associates join electronic meetings. It was also intended to assist with video connections and make that interaction easier and simpler for associates to use.
  • The device is sleekly designed. It looks well in almost any office décor.
  • The sound system on the device is excellent. It picks up minute sounds and transmits them with crystal clarity.
  • The operation of the device for an IT Professional is simple. To get started or end a call is as simple as pressing a button.
  • The programming of the device is clunky. There is a central system for handling this and the way it is designed is different from most of the telephony systems that we work with. Having to pay attention to proprietary systems for generic operations can slow things down.
  • The sound system is a little too well developed and this is not normally made known to the users. As a result, information, statements and other sounds may be transmitted that are not value added.
  • The systems have been prone to a number of updates that need to be installed or they can impact the behavior of the system.
  • The Return on Investment for use by associates has been low as they are adequately trained in their duties and technically adept. The system itself is intuitive and the use time of the device is almost exactly the same as the devices they replaced.
  • The negative impact on ROI included the nearly constant interaction with the vendor as the devices were configured and put into operation.
  • A negative impact on ROI included having to include network administrators into the mix rather than having the system administered by the telephony administrators. Though there may be some positive ROI in the future there has been an overall increase in involvement by local professionals to get them to work and maintain them in environments which have not been specifically designed for them. For example in our system in Mexico, special accounts had to be made up to bridge the TRIO's to the telephony system in a way that makes them appear to be the devices they were intended to replace.
It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.