Item: InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Rating: 8
Author: Akhil Jain

Use Cases and Deployment Scope

[PowerDialer for Salesforce, from XANT (formerly InsideSales.com) is] generally used by sales department to connect with the clients on the call.

Pros and Cons

Dials from a local number
Easier to make notes during conversation
Record all [your] calls

Some times face issue in Call logs
Click to dial have some glitches
All data get removed when incoming call come

Return on Investment

We can connect with more number of clients
Easy to use not heavy training required
Saves Our Time

[PowerDialer for Salesforce, from XANT (formerly InsideSales.com) is] cost effective and can use it without any training that saves lot of time. It helps to connect more [clients] and getting more business. We can easily track inbound and outbound calling. We can check leads to call. Support team is also there for us to help.

Key Insights

Do you think InsideSales.com / XANT PowerDialer for Salesforce (discontinued) delivers good value for the price?

Yes

Are you happy with InsideSales.com / XANT PowerDialer for Salesforce (discontinued)'s feature set?

Yes

Did InsideSales.com / XANT PowerDialer for Salesforce (discontinued) live up to sales and marketing promises?

Yes

Did implementation of InsideSales.com / XANT PowerDialer for Salesforce (discontinued) go as expected?

Yes

Would you buy InsideSales.com / XANT PowerDialer for Salesforce (discontinued) again?

Yes

Other Software Used

Zoom, Freshchat, Wave Accounting

Support Rating

They are providing good support. We can contact any time to raise our query.

Usability

Its Cost effective, easy to use and user friendly. Each and Every call activity we can track in one go.

Likelihood to Recommend

PowerDialer [for Salesforce, from XANT (formerly InsideSales.com)] allows us to make [calls] from local [numbers] that increases more chances to connect with customers. Its great to use and make calls in other [countries] also. Its less useful for inbound calls[,] it [makes it] difficult [to execute] and there [are] some [glitches] when [you get an incoming call]. If you report an issue you never get feedback so sometimes it feels like you are wasting time reporting issue[.]

One stop solution to connect with large number of clients

Overall Satisfaction with PowerDialer for Salesforce, from XANT (formerly InsideSales.com)