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PowerDMS never disappoints!!!
July 17, 2020

PowerDMS never disappoints!!!

Marci Ware | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

Our department uses both sides of PowerDMS (training and compliance). We use it for CALEA compliance and we also use it to send out all of our policy changes and updates. In addition, we use PowerDMS to distribute training to reduce the number of hours officers have to be off the street for training and we track training certificates from both internal and external training.
  • PowerDMS provides the user learning tools that make mastering the programs easier.
  • PowerDMS has amazing employees that no matter what problem you are having they help come up with solutions.
  • PowerDMS listens to their customers and their needs and is constantly making their product better and implementing many of the suggestions from their customers.
  • The use and implementation of advanced workflows is difficult to follow even after watching the videos or attending training.
  • PowerDMS has allowed our department to save a lot of money by reducing the amount of paper we would be using to distribute policy updates.
  • PowerDMS has given us the ability to send out training and lower the number of hours that officers are off the street and in a classroom setting.
  • PowerDMS makes it easier to distribute policy changes and updates in a timely manner and to ensure that all employees are aware of those changes and to sign off on the updates.
I have never reached out to PowerDMS whether it was through an email, live chat or on the phone and not gotten a resolution to my question or direction as to where I can get an answer. Their customer service is one of the best I have ever dealt with.

Do you think PowerDMS by NEOGOV delivers good value for the price?

Yes

Are you happy with PowerDMS by NEOGOV's feature set?

Yes

Did PowerDMS by NEOGOV live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PowerDMS by NEOGOV go as expected?

I wasn't involved with the implementation phase

Would you buy PowerDMS by NEOGOV again?

Yes

PowerDMS is a great tool for sending out policy changes and updates. We are constantly changing policy and this program allows you to see the latest version of that policy, but you can also see and compare the version just prior to the one published if you want to make comparisons. In addition to seeing the latest version, it also archives all the prior versions so you can see the history of the document and also what would have been signed off at that time if needed.