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A Great Document Management System!
April 21, 2022

A Great Document Management System!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

We use PowerDMS to manage our departmental forms and policies and other reference documents used by the agency. Our Accreditation Team also uses the software to manage all aspects of our accreditation program compliance. All employees use PowerDMS to automate training requests and many other intra-departmental communications via the PowerDMS approval workflow feature.
  • Fully automated policy management system.
  • Serves as a central repository for our departmental forms and other frequently used documents.
  • Created a paperless accreditation management system.
  • Great customer service and support staff!
  • Bulk uploading and archiving of documents would be helpful.
  • Individualized emails notifying users of specific tasks.
  • Policy Management
  • Accreditation Management
  • Approval Workflows
  • Reduced the amount of time it takes to gain 100% signature acknowledgment on new and revised policies from months to weeks.
  • Reduced approval time of 50% for departmental requests for training, purchasing, etc.
  • Overnight we were able to go completely paperless with our accreditation management.

Do you think PowerDMS by NEOGOV delivers good value for the price?

Yes

Are you happy with PowerDMS by NEOGOV's feature set?

Yes

Did PowerDMS by NEOGOV live up to sales and marketing promises?

Yes

Did implementation of PowerDMS by NEOGOV go as expected?

Yes

Would you buy PowerDMS by NEOGOV again?

Yes

Adobe Premiere Pro, Microsoft 365 (formerly Office 365), Zoom
Getting 100% signature compliance on policy updates used to take months but since automating out policy management updates in PowerDMS, we can get 100% compliance in as little as 2 weeks. Internal requests for things such as training, purchases, etc used to be pushed up the chain of command via a paper copy and would often get misplaced or lost in a full mailbox. Using PowerDMS to automate those requests put the power back in the requester's hands and increased transparency and accountability across the organization.

Using PowerDMS

Law Enforcement
2 - We have one Master Administrator (myself) and a backup MA who covers things in my absence. Our IT helpdesk assists me with any issues related to single sign-on and networking issues which are rare.
  • Accreditation Management
  • Policy and Form Management
  • Training
  • Intra-departmental Request Tracking
  • Pre-shift vehicle inspections
  • Dissemination of priority information to officers on the street
  • Training Records Maintenance
  • Certification Maintenance
  • Internal Surveys
PowerDMS is currently required by CALEA, our accrediting body so we will have to use it for accreditation but we continue to find other ways to implement its use department-wide.

PowerDMS Support

Very responsive customer service and support team! I feel like family when I call them!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
N/A
Yes - In the 5+ years we have used the system, I have only had to call support a few times, and every time I was met with immediate help and a kind attitude.
During the onboarding process I was in charge of training almost 400 users on how to use the system. I had numerous support staff available to me anytime for any questions or assistance I needed. They helped me set up my site exactly how we wanted to use it.

Using PowerDMS

There is a learning curve as with any software system and I have found those users who consistently use the system more have a much higher success rate than those who only log in to sign off on documents. Now that most users have been in the system for over 2 years I consistently hear how much easier the processes are than they originally thought they would be.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Electronic Signing of Documents
  • Approving Document Workflows
  • Attaching files to documents in workflows, not in a training request
  • The PowerDMS Author plug-in (Edit on Desktop) seems to update and require installation very frequently. Since all of our users use that function on a regular basis it makes editing a document in the system much more cumbersome than it needs to be.
Yes - Yes, it has limited functionality but signing off on documents is a breeze!