The Power of PowerReviews
July 17, 2018

The Power of PowerReviews

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerReviews

We implemented PowerReviews on our website so that consumers can leave reviews on our products. The Digital Team manages the reviews and works with PowerReviews to get the program up and running. Then our online customers use PowerReviews to leave feedback. This allows future consumers to read what other users have to say about products.
  • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
  • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
  • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
  • I have an issue signing into PowerReviews website almost everytime I log on and need to reset my password.
  • The products that have been reviewed are frequently called "no name available." If the customer is on a product page leaving a review, I feel like it should be associated with a product name automatically.
  • On the PowerReviews website, the information is not easily condensed into one screen. The scroll left and right feature is terrible. Moving over to the right you lose sight of the name of the product you are looking at.
  • PowerReviews has helped make problems with our products more apparent. Reading reviews we learn a lot about what consumers are expecting and want from our line.
  • With the business objective of making great clothing, PowerReviews has helped us see areas that we need to improve on. Based on either negative or positive feedback we learn from everything that's provided.
PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow.