PowerReviews Is great for a smaller online retail company
October 12, 2019
PowerReviews Is great for a smaller online retail company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PowerReviews
We used PowerReviews as our program that allowed customers to review products purchased on our website. PowerReviews was used across the eCommerce department but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company.
- Filters out reviews that didn’t provide any helpful information to the customer.
- Let us review what customer feedback was before they were approved.
- Allowed us to pull data on product reviews when needed.
- Filtering reviews in the platform was a bit difficult at first. (Example, filtering by the number of stars in a review).
- Reviews can influence how out buying team selects products. If too many customers didn’t like something in their review than we’ll take that into consideration.
- Reviews can improve sales on products on their own because customer feedback is important to potential buyers.
- Having the ability to filter review information has helped our customer service team.
It was easier to read customer reviews on PowerReviews than on Bazaarvoice. I was not a part of the approving process for either programs. But in my opinion Bazaarvoice does a better job at filtering with their large variety of options that they can pull in a data sheet for you.
Do you think PowerReviews delivers good value for the price?
Yes
Are you happy with PowerReviews's feature set?
Yes
Did PowerReviews live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PowerReviews go as expected?
I wasn't involved with the implementation phase
Would you buy PowerReviews again?
Yes