Solid Review of the Review (Platform)
October 14, 2019

Solid Review of the Review (Platform)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerReviews

PowerReviews is our onsite product review platform, as well as, providing Q&A for our customers. In addition, we leverage PR's network to seed products for reviews. As a manufacturer, was also syndicate our reviews to other online partners.
  • Their UX is well designed
  • Strong support team
  • Simple Q&A process
  • They need to improve their segmentation of candidates for product seeding (heard they are planning to)
  • When surveying our purchasers, product reviews (by PR) was the #1 important factor in their purchasing decision.
Very similar service. I did not see much differentiation between the two, so most important factors would be price and network of partners.
The PR team is always available to answer any questions. My staff meets with them monthly to discuss new opportunities to collect more reviews, and leverage the platform.

Do you think PowerReviews delivers good value for the price?

Yes

Are you happy with PowerReviews's feature set?

Yes

Did PowerReviews live up to sales and marketing promises?

Yes

Did implementation of PowerReviews go as expected?

Yes

Would you buy PowerReviews again?

Yes

Any brand or retailer should consider PR in their due diligence. As a brand, it will be important to consider the platform your partners are using however, to avoid multiple syndication costs.