Item: Prime Suite EHR
Rating: 8
Author: Verified User

Pros and Cons

The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
PrimeSuite is constantly being enhanced and updated to meet customer needs.

Updates are often "glitchy" but issues are resolved quickly.
Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

Likelihood to Recommend

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.

PrimeSuite is #1!

Overall Satisfaction with Prime Suite EHR

Pros and Cons

Alternatives Considered

Likelihood to Recommend

Prime Suite EHR Feature Ratings