Easy, expensive, turnaround times are long
March 14, 2023

Easy, expensive, turnaround times are long

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

Printfection is a solid choice for offsite swag management. The subscription and additional fees for inventory do add up and a lot of the items they offer can be found through other vendors at cheaper prices. Things take time with Printfection. We started using them via referral from another company in our industry and are happy-ish with their services. The positives are that we don't have to store our swag in house or manage the shipping/distribution of it. In my opinion, their UI is not good and there are a lot of steps involved in things like archiving an item. They have to manually set up swag kits and the platform requires training on the campaign types. The biggest frustration is the amount of time it takes to make changes in your account and the learning curve around their services. For example, our first order, I didn't know you could request a pre-production sample, so our order was printed and looked nothing like the mock up in our account. The logo was very oversized on the actual prints whereas it looked great in the mock up online. Requesting that pre-production sample could have alleviated that but I wasn't aware it was even an option. Plus, it extends the time frame in which your full order will be produced.
  • They clearly communicate their turnaround times
  • They warehouse the swag for you
  • They offer custom packaging options
  • The UI/UX of the platform
  • The cost of items
  • Offsite swag storage
  • Swag distribution
  • As a remote company, Printfection has made it easy to store and distribute swag
  • It has saved our employees time in that we no longer need to DIY swag storage and distribution
Post-sale, I got upgraded to a higher level account that included Customer Success team members. I got moved to a different set of team members from the original ones provided. We meet on a regular cadence and they offer to be helpful.
Printfection has made our swag management and distribution easy. We no longer have to DIY storage and distribution. We use swag at trade shows, internally, at our own conferences and events and send appreciation gifts to clients. Their interface has a learning curve and could definitely be improved.
The other solutions we vetted were more DIY and involved a bit more work on the end user. We wanted ease of use and distribution. Printfection was the most expensive option but the easiest to manage for a remote company.

Do you think Printfection delivers good value for the price?

Not sure

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

No

Would you buy Printfection again?

Yes

Printfection is great for storing and distributing swag off site. You don't have to DIY shipments or storage. However, their items are often more expensive than can be sourced elsewhere and turnaround times can be lengthy. There's a learning curve when utilizing their platform since there are many ways to ship swag. This can definitely be improved in my opinion.