Easy, expensive, turnaround times are long

Printfection is a solid choice for offsite swag management. The subscription and additional fees for inventory do add up and a lot of the items they offer can be found through other vendors at cheaper prices. Things take time with Printfection. We started using them via referral from another company in our industry and are happy-ish with their services. The positives are that we don't have to store our swag in house or manage the shipping/distribution of it. In my opinion, their UI is not good and there are a lot of steps involved in things like archiving an item. They have to manually set up swag kits and the platform requires training on the campaign types. The biggest frustration is the amount of time it takes to make changes in your account and the learning curve around their services. For example, our first order, I didn't know you could request a pre-production sample, so our order was printed and looked nothing like the mock up in our account. The logo was very oversized on the actual prints whereas it looked great in the mock up online. Requesting that pre-production sample could have alleviated that but I wasn't aware it was even an option. Plus, it extends the time frame in which your full order will be produced.