What's app with Procore?
Updated December 13, 2019

What's app with Procore?

Hilda Cruz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Project Management
  • Quality & Safety

Overall Satisfaction with Procore

My company uses Procore almost in every department from financial to project managing. We can rely on Procore to have better organization and control over every aspect of a project, we can control access to every project and it is easy to view the progress on every single project.
  • Easy access to projects.
  • Easy to personalize according with different needs.
  • Once you learn how to use Procore you can really enjoy it and take advantage of it.
  • Customer support.
  • Sometimes is very hard to have good support and when you contact them they all have a different answer for me, so that is confusing.
  • Create a different program for small companies to make it easy on personnel to grow and expand.
  • Increased efficiency
  • Easy access to projects
Procore is safer and less messy over all
  • Gain visibility into projects
  • Ensure information is accessible and up to date
  • Document job site conditions
  • Report on incidents and inspections
  • Track cost impacts from the field
  • Streamline financial reporting
  • Improve forecast accuracy
  • Simplify employee time tracking
I believe Procore was created for big companies that are already established and not for small companies like ours.

Procore Feature Ratings

Plan distribution & viewing
Not Rated
Plan markups & sharing
8
Document sharing
10
Issue tracking & punchlists
7
Photo documentation
9
Jobsite reports
9
RFI tools
Not Rated

Procore Support

according to my experience the support, I have was not efficient on several occasions when I to reach out to them and have not response nobody was online or take several minutes for someone to respond.
ProsCons
Kept well informed
Slow Resolution
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response

Integrating Procore

Per my experience, I like Procore now but it was little hard to understand all the features and sometimes customer service didn't have answers for my questions.