Procore is an excellent software for contractors
Updated May 06, 2022
Procore is an excellent software for contractors
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Project Management
- Quality & Safety
- Field Productivity
Overall Satisfaction with Procore
Fountain Electric is an electrical contractor that utilizes Procore for the majority of our workflow operations. Procore has helped us consolidate most of our operations into one platform and has greatly increased our productivity on job sites. Procore acts as a central hub for accessing information easily and efficiently while out in the field.
- Customer support is excellent
- Very responsive to requests
- Fast resolution to issues
- Data/document tracking is much easier
- Inspections have to individually be added to jobs; it would be better to have the option to apply to multiple or all jobs
- Periodic issue with emails being delayed through Procore
- Some technical issues with Drawings tool
- Better material and labor tracking
- Increased productivity
- Increased efficiency on job sites
We were using the ERP integration for the company to sync with our SAGE services. It made change orders easier to create within Procore, but we eventually decided that we needed to have a more focused approach to our change orders and recently decommissioned this feature. Procore is highly versatile and works well with many other programs, allowing for integration with many different applications.
Procore has allowed us to better streamline communications between our office and field staff. This, in turn, has helped us solve issues that could otherwise have frustrated staff members and potentially caused terminations or resignations. Procore thoroughly tracks all changes and allows us to determine where communications were previously breaking down.
We previously used more manual entry methods, i.e. locally stored files; printed, physical documents; disjointed systems. Using Procore allowed us to pull all of our resources together in one program and greatly simplified the way information is accessed and processed out in the field. Procore has made a major impact on how we do all aspects of our jobs.
Do you think Procore delivers good value for the price?
Yes
Are you happy with Procore's feature set?
Yes
Did Procore live up to sales and marketing promises?
Yes
Did implementation of Procore go as expected?
Yes
Would you buy Procore again?
Yes
Procore has simplified and expedited our Daily Logs from the field. Having the ability to enter the information on the Procore app on their company iPads (even when data is not available) throughout the day and uploading it at the end of the day helps our foreman fill out the information more accurately and immediately.
Procore Feature Ratings
Using Procore
125 - Procore is used by every department in our company and is a means for consolidating data for specific jobs for all users to access and update as necessary. Procore is used for nearly all documentation - be it drawings, submittals, material/tool requests, safety inspections, and many more. Procore is the connection point for all of our departments and allows us to function much more efficiently as a whole company.
1 - We have a single IT Specialist on staff who is largely responsible for training and troubleshooting Procore issues for all users. Once his resources and knowledge have been exhausted, he contacts Procore's support team for more focused troubleshooting and technical errors stemming from Procore's side of things. Procore support does a fantastic job of addressing issues immediately and following up on resolutions.
- Jobsite documentation
- Material tracking
- Communication between departments
- Document hub for SOP's
- Helped us found our Engineering and Prefabrication departments
- Document and form tracking - date and time stamps and document history
- Quality and safety tracking - still in development
Evaluating Procore and Competitors
- Product Features
- Product Usability
Procore's ability to bring multiple processes and resources into one program was the single most important factor in our decision to use their software. The ability to have access to all files, drawings, specifications, etc. all from an iPad has drastically improved how our Foreman operate out in the field.
If we had to do it again, we would still have the same evaluation and selection process and in turn would have selected Procore all over again. Procore has proven to be an excellent investment for our company and has changed the way we operate overall.
Procore Implementation
- Implemented in-house
Yes - We initially began with our IT department and company VP going through all of Procore training and certifications to better understand how the software functioned. Next we rolled out Procore to our project managers and superintendents and had them complete certifications as well. Finally we moved on to our jobsite foreman and had them trained on how to use Procore by our IT department.
Change management was a big part of the implementation and was well-handled - Using Procore meant overhauling our entire system and standard practices. It was a major change for all departments but was much easier to implement with the various training resources provided by Procore and their customer success team.
- Users new to tablets
Procore Training
- No Training
Procore offers online certification programs and directed 'how-to' videos for completing processes through their software. Though it is a self-training program, it offers all of the information necessary to be successful in using Procore.
Configuring Procore
Procore does a great job of allowing it's users to configure tools to work the way that they need them to. I would always advise contacting their support team if there is a configuration change that users cant quite figure out.
Some - we have done small customizations to the interface - We have made small changes to have Procore work in a way that best suits our processes. The changes that we have made have been easy to do partly from the extensive configuration settings available for the tools in the software, and partly through contacting Procore to request specific changes.
No - we have not done any custom code
Procore Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
N/a. We utilize Procore support as a part of the cost of using the software, there is not another tier of support.
Yes - We have experienced very few bugs in the software, but the times that we did, the issues were resolved quickly. Their customer service and support is top of the line.
We were experiencing issues downloading drawings through Procore's web browser login. We contacted Procore support and were immediately contacted by one of their support staff, they looked into our issue and saw that there was a back log in the drawing download queue. They pushed through the items that were held up and the issue was resolved, the whole process took less than one hour.
Using Procore
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Document sharing
- Viewing drawings though the mobile application
- Form submissions
- Document tracking and history
- Adding inspections to jobs - they have to be added to each individual job rather than being able to be added to all jobs at once
Yes - The mobile interface works very well and is an invaluable tool for our employees out on jobsites in the field. The ability to access tools even when a data connection is not available has had a major impact on our ability to document job progress for more remote job sites. The app is regularly updated and well maintained.
Procore Reliability
Integrating Procore
- Google Sheets
- Sage
Google sheets integration was very simple and offers full functionality.
Sage integration was a bit more involved but was still simple due to Procore ERP department support.
Sage integration was a bit more involved but was still simple due to Procore ERP department support.
- N/a
None that I can think of at this time
- File import/export
- AppExchange or similar marketplace
ERP
If you do not see that an program or software is available, contact Procore support and they will give you updates on future integration plans.
Relationship with Procore Technologies
That was handled by our administration and accounting staff.