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User Friendly and Great Customer Service
December 23, 2021

User Friendly and Great Customer Service

Daniel Vasilovski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proliant

We use Proliant as our payroll software for my company and for various reporting, ACA Auditing, and W2 purposes. It serves as a great complementary resource to use with our specialized EMS scheduling software.
  • Easy user interface
  • Quality report building
  • Great customer service
  • Easy end of year sign offs
  • Potentially clean up the amount of areas that reports can be found
  • ACA Auditing and end of year reporting
  • Easy integration with other software
  • Report building for
  • Easy use web-based software
  • Positive impact on giving us exactly what we need for an affordable price
Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Do you think Proliant delivers good value for the price?

Yes

Are you happy with Proliant's feature set?

Yes

Did Proliant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Proliant go as expected?

I wasn't involved with the implementation phase

Would you buy Proliant again?

Yes

Proliant integrates well with other scheduling software that my company uses. The scheduling software we use is extremely specialized to the EMS world, and Proliant makes for easy importing of payroll files. Proliant sets you up with a single account representative that is easy to contact directly - no menus or hard to access extensions - just a generic phone number that they have reps that can be reached.

Proliant Feature Ratings

9.3
Employee demographic data
10
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated