Item: PRTG Network Monitor
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

PRTG Network Monitor is primarily being used by the IT department, however, the electrical department will also receive notifications for some device down notifications. We primarily use it for the notification functionality but also use the dashboard for some things. We work on a large construction site and have multiple locations - it's critical to respond to outages ASAP as they will have a negative effect on the business.

Pros and Cons

Prompt notifications when a device goes down.
Beautiful history graph showing you uptime/statuses

Interface is a little difficult to navigate if you aren't tech savvy.
Configuration of hierarchy can take a bit of time to set-up.

Return on Investment

Saved countless hours when troubleshooting an outage.
Saved overtime from our technicians who previously needed to call electrical when something was down - electrical knows the same time we do.

Alternatives Considered

Cost and feature set was the biggest reason we went with PRTG. You get a ton of functionality for what you pay for. The ease of setup was a bonus once we started working with it. After working with Solarwinds and Nagios - I can't imagine going back to those solutions.

Support Rating

We have never had to use PRTG support. This speaks to how great the software is. 3 years running - no support required.

Key Insights

Do you think PRTG Network Monitor delivers good value for the price?

Yes

Are you happy with PRTG Network Monitor's feature set?

Yes

Did PRTG Network Monitor live up to sales and marketing promises?

Yes

Did implementation of PRTG Network Monitor go as expected?

Yes

Would you buy PRTG Network Monitor again?

Yes

Other Software Used

Veeam Availability Suite, VMware ESXi, VMware vCenter Server

Likelihood to Recommend

Particularly if you are a shop that has a lot of devices but not a ton of manpower to manage those devices, this software is a huge benefit. It's inexpensive compared to the big enterprise solutions and far easier to set-up than the open-source alternatives like Nagios. It's the right size for most groups. Node/monitor based licensing allows me to be flexible with what I need. Most devices are just up/down notifications, some have SNTP, etc. It's great!

The right size for everyone

Overall Satisfaction with PRTG Network Monitor