PRTG is a long-standing company that provides great value!
April 16, 2020

PRTG is a long-standing company that provides great value!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PRTG Network Monitor

We use PRTG to monitor our entire IT infrastructure, applications, and websites. It is a critical part of our operational strategy to monitor system availability and performance. We use it to pro-actively tell IT staff of a current problem or even a potential problem so we find out in most cases before customers report the problem. I would say the pro-active component is most valuable.

Pros

  • Being able to customize sensors for each server or application (what is being monitored)
  • The variety of hardware and software sensors to choose from is great.
  • The accuracy of the sensors. If PRTG is reporting a problem then that event is really happening.
  • We can choose the thresholds for each sensor. So for example what is a down state or warning state.
  • A lot of options regarding notifications - email, text, timeframes, normal business hours, weekend hours, etc.
  • Ability to see and report on sensor history and get uptime stats.

Cons

  • There is a reporting feature but the reports are not necessarily "pretty".
  • The learning curve isn't real steep but it can be a little difficult to configure and get things the way you want them. Definitely trial and error.
  • The automatic scan of a server includes a lot of sensors that are not really usable. And considering licensing is based on the number of sensors, it's easier to just pick the sensors you want to monitor. It would be nice if could create a template of sensors to track.
  • We can track uptime % on servers and even websites so ability to report on this is great.
  • I think PRTG is a great value. The cost versus what we get is well worth it.
  • Once set up, we don't have to continually monitor it so my staff can do more value-added tasks.
I found Nagios very difficult to manage and use. I used it on a Linux server and we are a Windows shop so it was not as easy for other IT staff to administer. It was also mostly text-based configuration so it was more difficult to configure.
I have not had to contact support very often but when I do I found them to be easy to work with. Support is located in another country (at least last time contacted support) so we did have to contend with the timing of requests. This is primarily email-based requests, I have not tried to call them. Support and maintenance renewals are always easy to do every year.

Do you think PRTG Network Monitor delivers good value for the price?

Yes

Are you happy with PRTG Network Monitor's feature set?

Yes

Did PRTG Network Monitor live up to sales and marketing promises?

Yes

Did implementation of PRTG Network Monitor go as expected?

Yes

Would you buy PRTG Network Monitor again?

Yes

SonicWall NSA Series, SonicWall Secure Mobile Access (SMA), Extreme Ethernet Switches
We are a small IT shop, but I could see if your environment is extremely complex with multiple sites and decentralized it would take some effort to configure everything correctly using PRTG Network Monitor. Even if your environment has 100+ servers but IT staff are centralized it's very realistic to configure everything correctly and get the notifications where you want them.

PRTG Feature Ratings

Network Performance Monitoring
8.6
Automated network device discovery
9
Network monitoring
10
Baseline threshold calculation
8
Alerts
10
Network capacity planning
8
Packet capture analysis
8
Network mapping
8
Customizable reports
7
Wireless infrastructure monitoring
10
Hardware health monitoring
8

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