PRunderground Goes Beyond What is Expected
June 07, 2019

PRunderground Goes Beyond What is Expected

Bruce Batky | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with

Marketing will use for press releases. They are our go-to source for quickly getting a press release out quickly.
  • Fast service.
  • Responsive.
  • Provides great value.
  • None that come to mind.
  • We are a training company and the press releases have increased enrollments in our classes.
  • They have increased our website traffic.
If you need a simple to use service for getting the news about your company, product, service, event, etc. they are great.

Evaluating and Competitors Support

They go beyond what is expected and resolve issues quickly.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
If a company does what is says, that is expected. If a company goes beyond what is expected, that is what makes them noteworthy. In my case, I had a press release that went out two months prior and it needed a couple of corrections. I was not sure how to go about doing this since it was not only on the PRundergound site but also on the PRNewswire site. Brian explained the PRundergound corrections are easy and can be made on their site but for PRNewswire they would need to find out what the options are. The two options were to issue a correction release or just have PR Newswire make changes to their site. Since the corrections were minor we went with the second option. The total time from contacting, PRunderground to resolution, was less then a day!